Dedication to customer service is the foundation of IHN.

From a practical standpoint this commitment translates into consistent, efficient administration that processes claims in a matter of days – not weeks or months.

It's accurate, efficient, responsive service where paperwork never bogs down in a bureaucratic maze – and where members never have to struggle to understand statements issued long after the fact.

In addition to dedicated customer service representatives, IHN utilizes an automatic call dispersal (ACD) system which allows customer service calls to be distributed over a wide access of knowledgeable IHN employees. This results in an average call hold time of less than 20 seconds, and 87% of calls answered personally.

It's service that says, "We care" – the kind of service everyone should get.